Terms and Conditions

1. Introductory provisions

These terms and conditions govern the rights and obligations between IMAGE CARE s.r.o. (Company ID No. (IČ): 247 49 478, registered office at Na Příkopě 853/12, Prague 1) and the buyer when purchasing through the online store at www.lepremier.cz.

These terms do not apply to entrepreneurs acting within the scope of their business activities. Deviating arrangements in the purchase contract take precedence. The contract and these terms are in the Czech language, and the seller may unilaterally amend their wording.

2. Ordering goods

The buyer may place orders without registration or after creating a user account. When registering, the buyer must provide correct and truthful information and update it whenever it changes. Access to the account is protected by a password, which the buyer must keep secure.

The seller may cancel the account if the buyer does not use it for one year or breaches their obligations. The user account may not be available continuously.

3. Order and conclusion of the purchase contract

Prices in the web interface include VAT and related charges, with the exception of delivery. Offers are non-binding. The buyer fills in the order form with details of the goods, payment and delivery.

The buyer must complete the details fully and correctly. The order is submitted by clicking the “Complete order” button. The seller confirms the order by e-mail. The purchase contract is concluded upon delivery of the confirmation of acceptance.

The seller is not obliged to conclude the contract. The seller is entitled to request additional confirmation of the order. The buyer expressly agrees to communication at a distance.

If the goods are unavailable, the seller shall inform the buyer within 7 business days and the order shall be deemed not to have been placed.

4. Purchase price and payment terms

The buyer may pay:

• in cash at Le Premier stores,
• in cash or by card on delivery, cash on delivery (Česká pošta, PPL),
• by bank transfer to account 2109518603/2700 (UniCredit Bank),
• by card when placing the order.

For made-to-measure goods, only the last two methods are available.

Payments in cash and by card on receipt are due upon receipt. Other cashless payments are due within 2 days of the conclusion of the contract. The obligation is fulfilled when the amount is credited to the account.

Discounts cannot be combined with one another. Upon request, the seller will issue an invoice in electronic form.

5. Withdrawal from the purchase contract

The buyer may withdraw within 14 days of receiving the goods, except for:

• made-to-measure (personalized) goods,
• goods in sealed packaging that the buyer has removed from the packaging,
• gift vouchers.

Upon withdrawal, the buyer must return unused, undamaged goods in the original packaging within 14 days. The seller shall refund the purchase price within 14 days to the buyer's account, which the buyer must provide.

If the buyer chose a more expensive delivery method, only the cheapest option is refunded. The seller is not obliged to refund the money until the buyer has sent the goods back or proven that they have done so.

The buyer is liable for any reduction in the value of the goods caused by improper handling. If the goods are returned damaged, the buyer must compensate for the damage.

If the buyer fails to pay even within an additional period of 5 days, the seller is deemed to have withdrawn from the contract.

The seller may set off costs and damages against the refund. Gifts provided with the goods must be returned together with them; the gift agreement is terminated.

The 14-day right of withdrawal DOES NOT APPLY to made-to-measure goods. However, a confirmed and paid order may be cancelled within 48 hours of payment, subject to a 50% cancellation fee.

A gift voucher cannot be returned or exchanged for money.

6. Transport and delivery of goods

The delivery method is chosen by the buyer. The buyer is obliged to accept the goods upon delivery; a breach of this obligation entitles the seller to withdraw from the contract.

If repeated delivery is required for reasons on the buyer's side, the buyer bears the additional costs.

Upon receipt, the buyer must check that the packaging is intact and report any defects to the carrier. By signing, the buyer confirms that the packaging is intact and undamaged.

7. Liability for defects

The seller is liable for defects in accordance with Act No. 89/2012 Coll., the Civil Code. The buyer must inspect the goods upon receipt and report obvious defects without delay by e-mail to dotaz@lepremier.cz. Hidden defects may be claimed within the period stipulated by the Civil Code.

Claims may be made at the Le Premier store at Na Příkopě 853/12, Prague 1. A claim is deemed to have been made at the moment the seller receives the goods.

8. Other rights and obligations

The buyer acquires ownership only upon full payment. The software and content of the website are protected by copyright; the buyer may not use them or interfere with them.

The buyer may not use any mechanisms that could adversely affect the operation of the website. The website may be used only in accordance with its intended purpose.

The seller is not bound by any codes of conduct. The seller is not liable for errors caused by third-party interference.

9. Personal data protection

The handling of personal data is governed by the GDPR (Regulation (EU) 2016/679) and Act No. 110/2019 Coll., on personal data processing. The buyer consents to processing for the performance of the contract, the maintenance of the user account and the sending of information.

The data must be correct and truthful; the buyer must report any changes. The seller may entrust processing to a third party (a carrier), but the data shall not be passed on further without consent.

The data will be processed for the period necessary to fulfil the purpose of the processing — see the Privacy Policy.

The buyer consents to receiving information and commercial communications; the buyer may unsubscribe by e-mail or via the link in the communication.

For details, see the separate page Privacy Policy.

10. Service of documents

Correspondence is delivered in writing by e-mail, in person or by registered post. A communication is deemed delivered upon receipt of the e-mail on the server, upon acceptance, upon refusal, or upon the expiry of 10 days from its deposit at the post office.

11. Liability for defects, claims, complaints procedure

Defects in relation to consumers

The seller is responsible for ensuring that the goods are free of defects and conform to the contract. The goods have the usual quality and the properties described or expected.

The buyer has the right to a free repair, replacement or discount. A non-conformity discovered within 6 months is deemed to have existed at the time of receipt, unless the seller proves otherwise.

The seller provides a warranty of 24 months from receipt. The period is suspended from the making of a claim until the goods are collected after the claim has been settled. In the case of replacement, a new period begins; if a component is replaced, the new period applies only to that component.

A defect must be remedied without undue delay, and no later than within 30 days. Removable defects may be repaired without impairing the appearance and function of the goods.

The buyer has the right to replacement or withdrawal if:

• the claim was not settled within 30 days without an agreement, or
• the buyer cannot properly use the goods due to a recurring defect (one that reappears after two repairs) or due to three different defects occurring at the same time.

An irremovable defect that prevents proper use entitles the buyer to replacement with new goods or withdrawal from the contract.

The warranty does not cover normal wear and tear, excessive use, improper care or use contrary to the intended purpose. It does not cover defects for which a discount was granted, nor gifts.

The seller assumes no liability for functional properties, unprofessional use or incorrect handling.

The buyer must make a claim without undue delay. The claim must be accompanied by proof of receipt, the warranty certificate (if one exists), and the complete and clean goods. The seller may refuse goods that do not meet hygiene standards.

After the claim has been settled, the seller shall confirm in writing when the claim was made and how it was settled.

The buyer must collect the goods within 30 days of being notified of the settlement (at the earliest 60 days from submission). Delay is subject to a flat fee of CZK 100 incl. VAT per day. After 6 months of delay, the seller is entitled to dispose of the goods.

If the buyer requests that the goods be sent again, the buyer must pay the costs in advance.

Defects in relation to entrepreneurs

The rights are governed by Act No. 89/2012 Coll., the Civil Code.

Out-of-court dispute resolution

Consumer disputes are resolved by the Czech Trade Inspection Authority (Česká obchodní inspekce), Štěpánská 567/15, Prague 2, www.coi.cz.

12. Final provisions

The contract is governed by Czech law, in particular Act No. 89/2012 Coll., the Civil Code. The invalidity of one provision does not affect the others.

The seller holds a trade licence. The contract is archived in electronic form and is not accessible.